kge99's Privacy Policy

kge99 (referred to in this document as "we", "us", or "the platform") is an entertainment-focused online betting and casino platform for Bangladesh. When you use kge99, you share certain information with us. This Privacy Policy explains how we collect that information, what we use it for, when we share it with third parties, and what rights you have. Please read this policy carefully. By creating an account or using the platform, you are considered to have accepted the terms of this policy.

1 Types of Information We Collect

We collect the following types of information:

1.1 Information You Provide

When you register on kge99 or manage your account, we collect the following information:

• Full name and date of birth
• Email address
• Bangladeshi mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
• Payment method details (we do not store full card numbers or bank account numbers)
• National ID or passport details for identity verification (when required)
• Information provided when contacting us via live chat or email

1.2 Automatically Collected Information

When you simply browse our website, some technical information is collected automatically:

• IP address and device information
• Browser type, language, and version
• Operating system name and version
• Source of visit (referrer URL)
• Pages visited and click data
• Session duration and login/logout times according to Bangladesh Standard Time (BST, UTC+6)
• Information obtained from cookies and similar tracking technologies

1.3 Transaction Information

Your deposit and withdrawal amounts, dates, payment methods, and transaction status are recorded in our system. This information is necessary for financial security, fraud prevention, and dispute resolution.

2 Purpose of Using Information

We use the information we collect for the following lawful purposes:

• Account management and verification: To complete registration, confirm identity, and keep your account secure.
• Processing financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
• Customer support: To answer your questions and resolve issues via 24/7 live chat and email.
• Security and fraud prevention: To detect suspicious activity and protect the integrity of the platform.
• Promoting responsible gambling: To monitor betting patterns and identify risky behaviour at an early stage.
• Platform improvement: To analyse user experience and improve the quality of our services.
• Relevant communications: To send you promotional offers, updates, and notifications with your consent.
• Legal compliance: To comply with applicable laws and regulations.

3 Cookies and Tracking Technologies

kge99 uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

3.1 Essential Cookies

These cookies are essential for the basic functionality of the website. They are used for maintaining login sessions, security verification, and saving form data. Disabling these cookies may prevent the platform from working properly.

3.2 Analytical Cookies

These cookies collect usage statistics about our website — such as which pages are viewed most and how long sessions last. This information is completely anonymous and not personally identifiable.

3.3 Preference Cookies

These cookies are used to remember your language preference, theme setting, and display options, so you do not have to configure them again next time.

You can block or delete cookies at any time from your browser settings. However, disabling essential cookies may affect some services.

4 Sharing and Disclosure of Information

kge99 does not sell your personal information. However, information may be shared with third parties in the following limited circumstances:

4.1 Service Provider Partners

We work with trusted third-party service providers to handle services such as payment processing, identity verification, cloud hosting, and customer support software. These partners receive only the minimum information needed to perform their specific tasks and are bound by confidentiality agreements.

4.2 Legal Obligations

We may be required to disclose information to comply with a court order, a legitimate request from a government authority, or applicable legal requirements.

4.3 Fraud Prevention

If there is reasonable cause to suspect that a user is involved in fraud, money laundering, or any other illegal activity, relevant information may be passed to the appropriate security authorities.

4.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may form part of the transferred assets. We will notify you before any such change takes place.

5 Data Security Measures

kge99 follows industry-standard technical and organisational measures to keep your information secure:

• SSL encryption: All our communications and data transfers are protected by SSL/TLS encryption.
• Secure data storage: Stored information is held on encrypted servers with restricted unauthorised access.
• Two-factor authentication: An option is available to add an extra layer of security to your account.
• Regular security audits: Our systems undergo regular security testing.
• Access controls: Our staff can only access the information needed to carry out their responsibilities.

However, no method of data transmission or storage on the internet can be guaranteed to be completely secure. We make every effort, but we cannot guarantee absolute security.

6 Data Retention Period

We retain your information for as long as it is necessary or legally required:

• Information for active accounts is retained for the entire duration the account remains open.
• Financial transaction records are retained for a minimum of five years even after an account is closed or cancelled.
• Information related to fraud or legal investigations may be kept for a longer period in accordance with applicable law.
• Marketing-related information is deleted as soon as possible once you withdraw your consent.

7 Your Rights

As a kge99 user, you have the following rights over your own information:

7.1 Right to Access

You can request to know what information we have collected about you and how it is being used.

7.2 Right to Rectification

You have the right to request correction of any inaccurate or incomplete information in your account. This can be done directly through account settings or via the support team.

7.3 Right to Erasure

In certain circumstances you can request that your personal information be deleted. However, we may be required to retain information related to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain types of profiling.

7.5 Right to Withdraw Consent

If you have previously consented to receiving promotional emails or notifications, you can withdraw that consent at any time. This can be done via the unsubscribe link in emails or through the support team.

To exercise these rights, contact us by email: [email protected]

8 Protection of Minors' Information

kge99 is a platform operated exclusively for users aged 21 and above. We do not knowingly collect any personal information from minors. Age is verified at the time of registration. If we become aware that a minor's information has been collected by mistake, that information and the associated account will be closed immediately.

9 Third-Party Links and Services

The kge99 platform is connected to third-party services such as payment services (bKash, Nagad, Rocket, Upay) and game providers. These third-party services have their own privacy policies, which can be found on their respective websites. kge99 is not responsible for the data practices of these third parties.

10 International Data Transfers

Our servers and service providers may be located in various countries. If your information is transferred outside Bangladesh, we ensure that equivalent privacy protection measures are in place in the relevant country or with the relevant service provider. Such transfers are made only when strictly necessary for us to provide our services.

11 Changes to the Privacy Policy

This privacy policy may be updated from time to time in response to business changes, new services, or legal developments. In the event of significant changes, we will:

• Publish the updated policy on this page with a new effective date.
• Send a notification about the changes to your registered email address.
• Display a notification within the kge99 platform.

Continued use of the platform after an update will be considered acceptance of the new policy. We therefore ask that you re-read this page after any changes.

12 Contact and Complaints

If you have any questions, comments, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:

• Email: [email protected]
• Live chat: Direct chat support in Bengali is available 24/7

We will try to respond to your request as quickly as possible after receiving it — generally within 30 business days.